Inbound Call
Step 1: To receive inbound calls, agents must be in the online state.
Step 2 : To answer the call, click the "Accept Call" button, or click the "Decline" button to reject the call.
Step 1: To receive inbound calls, agents must be in the online state.
Step 2 : To answer the call, click the "Accept Call" button, or click the "Decline" button to reject the call.